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Website updates information notice

In order to comply with the General Data Protection Regulation (GDPR) of RATP Dev and its RATP DEV subsidiaries, please read the following explanations carefully to verify the accuracy of the documents that have been sent to you. Once validated, these documents will be added to your website.

Legal Disclaimer

The legal disclaimer aims to inform users about the identity of the company, the host, the publisher, the credits, and possibly the objectives of the content. The legal notices have been customized for your company. However, the areas highlighted in yellow are for you to complete. Please carefully check the information about the COMPANY.

The "Cookie" policy and the informative banner

The Cookie policy informs users about the nature of the cookies used on the site, how they are used, and the intended purposes of cookies. The law requires an informative banner on the home page of the site when the user first connects.

Here is a typical example of an informative banner on cookies that will be displayed on your site automatically when the user connects to the site's home page:


"By continuing to browse this site, you agree to the use of cookies to provide a browsing experience that is tailored to your interests and to improve the quality of our site.
For more information on the use of cookies, please refer to our Cookies Policy."


                                                     I ACCEPT                            I REJECT


The Contact Form

There must also be an informative statement below each contact form on the site. In your case, there must be an informative statement on the following pages:

  • Contact Us
  • Newsletter
  • News Alerts

This statement must allow the data subject to access the Privacy Policy. For example, the statement could be as follows:

"☐I have read and accept the terms and conditions for processing my data.

The data collected from this form is necessary for processing your request.

 For more information, please read our Privacy Policy which can be viewed here.


The Privacy Policy

The Privacy Policy provides information about the company's use of the user's personal data. It also explains the users' rights and how to exercise those rights.
Please carefully read the Privacy Policy that has been sent to you.

RATP Mediator

The website should also include a statement about the Mediator in the contact form (see text below) in addition to the information related to GDPR compliance.


Statement to be included

If you are not satisfied with the response provided by the customer service department and in the event of a dispute concerning the terms of application of the transport contract, you can contact the RATP Group Mediator in writing at the following address: - Médiatrice Groupe RATP - LAC LC12 - 54 quai de la Râpée - 75599 Paris Cedex 12

Location on the site

  • In the Help & contact > Talk to us contact form (see below) - at least
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