Enter a keyword Select a question themeDos and don'tsGreen Line 3Lost and foundsFares and ticketingContact channelsSecurityPractical questions Display all question themes Dos and don'ts Green Line 3 Lost and founds Fares and ticketing Contact channels Security Practical questions Dos and don'ts Can I take my bike in the metro? No bicycles or bulky objects are allowed in the metro. To find out more about Dos and Don'ts on Green Line 3, click here. Green Line 3 Where can I find metro schedules? You will be able to check our metro schedules from the website in the Lines & Schedules section. You can also find it on our mobile app Mobility cairo, that is available on Android and IOS. Where can I apply for a position? You can find all job opportunities in our Career section Lost and founds How do I find a lost object? You can contact our customer service XXXXXXXX, through this contact form or via WhatsApp at XXXXXXXX. Fares and ticketing Can I buy my ticket online? Not yet, but this is something that we are working on! If you want to buy a ticket kindly head to the nearest ticket office at our stations. Can I buy tickets in bulk? You will be able to purchase one or more tickets from the nearest station or you can buy our Wallet card for more convenience. What are the steps to get a Wallet card or a Subscription? All information about how to buy a Wallet card or subscribe to one of our Seasonal pass can be find here. From what age do children pay? Children above the age of 4 years need to have a ticket in order to use the metro Where can I buy and reload a Wallet card ? Wallet cards can be purchase and reload from any ticket office on the Green Line 3. In addition you can also purchase or reload it at one of the ticket vending machine displayed in station from Haroun to Adly Mansour. Who should I contact if I lose or damage my subscription card? In the case of a Wallet card you can to any ticket office. If it a Seasonal card you can go to one of the dedicated ticket office at Attaba, Abbasia, Heliopolis or Adly Mansour. Where can I get a Seasonal Subscription form? Form for Seasonal subscriptions are available online here, and also at one of the dedicated ticket office in Attaba, Abbasia, Heliopolis or Adly Mansour. *Remember, an administration fee of 5 LE is applicable for a Seasonal Subscription Contact channels How to submit a complaint? You have different channels to submit a complain: On the website here In stations at one of the information desk Security Do stations and trains have security? Security guards and contact points are available on platforms. On board trains, new trains have a contact point to talk directly with the train driver. Practical questions How would I know if there are delays or service changes? All informations about delays and service changes are displayed on the screens that are located on platforms, on the website and on our mobile app Mobility Cairo (available on Android and IOS). Does the Green Line 3 operate on Fridays and on public holidays? Yes, to ensure the best quality of service, Green Line 3 transports its users every day throughout the year without interruption. Timetables may change according to passenger needs. Can I pay by credit card? To purchase tickets and Wallet cards only cash money payement is available. You could not find answer to your question? If you could not find the answer to your question in this section, please do not hesitate to contact us here.
